Program Manager
IHV Engagement, Windows Experience (WEX) Team
Microsoft Corporation, Redmond, WA

Responsible for device ecosystem interface with top-tier printing/imaging partners

Improve device ecosystem by analyzing disparate user-data collection channels (SQM, Watson, PSS, OCA, etc.) and providing feedback to partner product teams concerning key issues.

Work closely with product group test teams to ensure that issues in drivers and hardware are identified on a timely basis and driven to the appropriate resolution.

Drive the adoption of internal methodologies into the testing of MS-certified partner devices.

Ensure the highest level of customer satisfaction by building and balancing strong working relationships between IHVs and MS product team.

Build and grow effective cross-team partnerships.

Encourage broad internal adoption of strategic initiatives (at all organizational levels) through regular reporting and transparent communication.

Product Shipped

Windows 7

Program Manager
Digital Railroad, Inc., Seattle, WA

Owned specific user-facing web site features, from analysis and design through spec, development, deployment and maintenance.

Translated key business stakeholder and client requirements into product specifications and features.

Provided and coordinated all supporting collateral that enabled Development and QA to execute on product plans.

Maintained strong domain knowledge of the photo industry, especially in the areas of digital asset management, image licensing, metadata and copyright.

Acted as product evangelist/representative across internal teams, including dev, QA, sales, support and marketing.

Drove strategic initiatives with key external partners.

Created specifications and drove the hosting and complete redesign of the W. Eugene Smith Memorial Fund web presence. This involved close contact and coordination with The Fund’s board of directors, the Center for Creative Photography at the University of Arizona, and past winners of the Smith Prize itself.

Created specifications and drove the hosting and design of a sub-site for the Advertising Photographers of America (APA), allowing that agency to publicize its members’ work and drive revenue.

Program Manager
Windows Color System, Digital Documents (D2) Team
Microsoft Corporation, Redmond, WA

Responsible for the evolution of core color management components & features for enterprise, small business, and home consumers.

Responsible for the robustness, extensibility and out-of-box experience of the Windows color management ecosystem.

Defined and prioritized new features for Windows color management and ensured that IHV/ISV and customer requests were translated into a focused strategy for enhancing the experience of color management on Windows.

Worked across organizational boundaries - with other internal groups and with external hardware, software and technology partners to ensure that Windows color management features were properly supported both inside and outside of Microsoft.

Articulated end-user color requirements in the domain of important digital photography and related workflows.

Developed and documented clear plans for the next generation of color management services for Windows.

Identified and drove core feature designs that both enabled partners to build Windows-based solutions and provided a core out-of-box experience.

Worked with architects, testing, development, and marketing groups to define functional specifications.

Communicated and negotiated with external partners and integrated information into internal processes.

Product Shipped

Windows Vista

Patents

Routing Multiple Media Signals Through A Patchbay (Patent #7,472,204)

Quantifiable Color Calibration (Patent Pending)

Software Test Engineer
Windows Color System, Digital Documents (D2) Team
Microsoft Corporation, Redmond, WA

Responsible for interacting with development and program management teams as part of the test team for Windows Color System (WCS), the color management system implemented in Windows Vista.

Responsible for creating real-world examples of color workflow and developing comprehensive test plans that accurately cover all major end-user scenarios.

Reviewed current available market research in order to develop the broadest possible application compatibility test plan.

Played a major role in soliciting industry feedback and subsequently revising feature specifications.

Effectively leveraged domain knowledge to advocate for practical customer improvements in the product.

Software Test Engineer
Windows Image Acquisition (WIA), Printing and Imaging Team
Microsoft Corporation, Redmond, WA

Responsible for interacting with development and program management teams as part of the test team for Windows Image Acquisition (WIA), the digital image capture and image management subsystem implemented in Windows 2000.

Designed and implemented testing strategies, plans and test cases.

Responsible for developing, maintaining and executing tests that ensured the quality of the WIA component.

Maintained testing lab and managed contract employees.

Products shipped

Windows Millennium

Windows XP

Windows Server 2003

Windows XP SP2

Windows Server 2003 SP1

Windows x64 Editions

Software Test Engineer
Still Image Team, Microsoft Corporation
Volt Technical Services, Redmond, WA

Responsible for testing digital cameras, scanners and multi-function peripherals (SCSI, parallel and USB) in both Windows 98 and Windows 2000 operating environments.

Developed and executed test plans designed to detect and isolate code defects, using software debuggers and advanced troubleshooting techniques.

Worked with developers to improve graphic user interfaces, increase software functionality/stability and achieve a zero percent device failure rate.

Product Shipped

Windows 2000

Visiting Professor of Art
University of Florida, Gainesville, FL